FAQ

If you are having trouble placing an order, please try to use a different browser or device first.

If you continue to experience difficulties, please contact our Customer Support 24/7 and we’ll gladly place a manual order for you.

If you haven’t received your order confirmation email, please check your junk/spam email folder and/or the order history in your Wicked Weasel account.

If you cannot see your order in your Wicked Weasel account, you may contact our Customer Support 24/7 and we’ll gladly assist you.

We currently accept Visa, Mastercard and American Express, Paypal, Klarna, Afterpay, Sezzle, Clearpay, Zippay, Money Order, Cheque, Bank transfer, Wicked Weasel Gift Vouchers and Store Credit.

Online orders are processed in real time by the National Australia Bank, Braintree or Stripe.

Please see our Shopping, Payment and Security page for more details.

If the style/colour/size you are looking for is not available on our website, it might be either temporarily out of stock or discontinued.

If the item you’re looking for is temporarily unavailable, you may enter your email address in the relevant “Notify Me” box that is on the buy page, so you will receive an email when it's back in stock.

If the item you’re looking for is discontinued, you may contact our Customer Support 24/7 and we’ll gladly double check our archives for availability. Please include the style, color, and size you’re looking for so we can find it for you faster.

There is nothing better than the confidence you feel when you wear your Wicked Weasel, is there?!

Changes can be made within 2 hours of the time of order placement, after this time there is no guarantee that the change can be completed as the dispatching processing will have begun.

We want to make sure you get everything you want, so if you need to make any changes to your order please let us know as soon as possible.

To make a change to your order you may contact our Customer Support 24/7 and we’ll gladly assist you.

You can redeem your gift vouchers or credit on the payment page of your order. If the value of your gift voucher or credit doesn’t cover the full amount of your order, you will be able to use another payment method (e.g. credit card, Paypal, etc.) for any outstanding balance.

If you haven't received your e-gift voucher, you may contact our Customer Support 24/7 and we’ll gladly assist you.

Please contact our Customer Support 24/7 and we’ll gladly assist you.

Grab a tape measure and head over to our Sizing Guide for everything you need to find your perfect fit.

You'll find easy-to-follow measuring instructions, our complete size chart, and a step-by-step video tutorial to help you get your exact measurements.

If you're still unsure, you may contact our Customer Support 24/7 and we’ll gladly assist you.

After each use, hand wash your garments in mild soap, rinse well and hang to dry out of the sun.

Do not leave rolled up wet.

Do not soak.

Do not use bleach.

Do not iron.

Do not dry clean.

Avoid harsh, abrasive surfaces.

Swimming pools and hot tubs contain chlorine which may damage your garments.

Some suntan oils and sun creams may cause discoloration if they come in contact with your garments.

Some products may bleed when folded on itself and left wet for long periods of time.

Coloured fabrics tend to fade if exposed to direct sunlight for long periods of time.

Please refer to specific care labels attached to each product.

Our dispatch lead time is available on our website. This is the time from when we receive your order to when it is dispatched and it varies according to demand and stock levels.

If the dispatch time has already passed and you haven’t received your dispatch confirmation email, please check your junk/spam email folder.

If our email is not there, you may contact our Customer Support 24/7 and we’ll gladly assist you.

Our domestic and international shipping times, fees and free shipping thresholds can be found here.

If your order has exceeded our estimated delivery times, you may contact our Customer Support 24/7 and we’ll log an investigation with the carrier.

Depending on trade agreements, your order might incur import duties or taxes when shipped from our warehouses in Australia and the US. Unless otherwise stated on the product page, orders to the US are shipped duty-free from our US warehouse.

If for any reason you are not satisfied with any part of your purchase, please return your item/s in new condition with tags attached, and we will be happy to provide a quick exchange or a store credit up to 90 days after your order has been dispatched to you.

Quick Exchange - fast and convenient

Perfect for when you need to change something and know what you want.

Follow these steps:

Purchase the new item/s you want on our website.

In the delivery instructions box of your new order, make sure to note 'quick exchange'.

Return the unwanted item/s to us along with a copy of your picking slip or invoice and a note stating the reason for the return.

Once we receive your return, we will refund the cost of the unwanted item/s to the original order's payment method, and the standard shipping fee to the payment method used for your quick exchange order.

Allow up to 7 business days for processing your refund from the time we receive and assess the return.

Please note that if a quick exchange order is not placed, a store credit will be issued for the returned item/s.

Return for Store Credit - easy and flexible

Perfect for when the item you have isn’t quite what you were after, and you need more time to choose a replacement.

Follow these steps:

Return the unwanted item/s to us along with a copy of your picking slip or invoice and a note stating the reason for the return.

Once we receive the returned item/s, we will issue a non-expiring store credit to your WW Wallet.

Allow up to 7 business days for processing the store credit from the time we receive and assess the return.

Australia and US based customers can purchase return labels here.

European Union based customers, please select a carrier of your choice and send your trackable return to:

Wicked Weasel Bikinis

c/o La Nuova Posta

Viale Lussu 25/C

07046 Porto Torres (SS)

Italy

All other countries, please select a carrier of your choice and send your trackable return to:

Wicked Weasel Bikinis

Unit 1/20 Towers Drive

Mullumbimby NSW 2482

Australia

If you want a little extra help, you may contact our Customer Support 24/7 and we’ll gladly assist you.

In the unlikely event that any of the items you purchased appear to have a fault, please leave the swing tags on the item, then make contact with us, include a picture or two of the item and the identified issue.

Our team will be in contact to review the issue, and then if appropriate will promptly arrange either a replacement, store credit or refund.

Our retail store is on the Gold Coast (QLD).

Address:

Shop 16, 19 Warehouse Road

Southport QLD 4215

Tel: 1800 259 966

Opening Hours:

Monday to Saturday - 9am - 4pm

Sundays - CLOSED

Public Holidays - 10am - 3pm